Frequently Asked Questions
Everything you need to know about our timepieces and services.
Where are Venezianico watches manufactured?
Our timepieces are designed in Venice and powered by high-quality Swiss or Japanese movements, depending on the specific collection. Each watch undergo strict quality control to ensure long-lasting precision.
Do you offer international shipping?
Yes, we ship our watches worldwide via express couriers. Shipping is free for most countries, and tracking information is provided as soon as your order leaves our warehouse.
What is your return policy?
We offer a 14-day return period from the date of delivery. The watch must be in its original, unworn condition with all protective films and packaging intact to be eligible for a full refund.
What kind of warranty comes with my watch?
Every Venezianico watch comes with a 2-year international warranty that covers manufacturing defects. This warranty ensures your timepiece remains a reliable companion for years to come.
How should I maintain my automatic watch?
To maintain accuracy, we recommend wearing your watch daily or using a watch winder. Additionally, a professional service every 3 to 5 years is advised to check water resistance and internal lubrication.
Are the watches water-resistant?
Yes, all our models feature water resistance ranging from 5ATM to 20ATM (200 meters) for our diver series. Please refer to the specific product specifications for the depth rating of your model.